Service Desk Specialist
Numer referencyjny: WK/SDS/WRO/08/P
Miejsce pracy: Wrocław

Currently, we are looking for personnel for our customer – an international corporation with a well-established position in the automotive industry:

Service Desk Specialist
  • work location: Wrocław
  • reference number: WK/SDS/WRO/08/P
  • offer issue date: 12.09.2017
  • number at the employment agency register: 8448
  • First Line of Support (Mail, Web, Call) for internal users with regards to their hardware and software related issues
  • Ensure incidents and requests are accurately logged, assigned, tracked and responded to in a timely manner, in line with agreed SLA’s; provision of timely communications and maintenance of ownership until closure
  • Collaboration with various projects & stakeholders
  • Identify service improvement opportunities to key service management stakeholders
  • Further development and maintenance of existing knowledge database
  • Fluent German and communicative English
  • Proven experience in a Help Desk / Service Desk or Customer Service role
  • Good skills in MS Windows and Microsoft Office 
  • Basic understanding of IT principles and most commonly supported systems
  • Readiness to work on shift working pattern and weekend basis
  • Customer and result orientation
  • Teamwork, strong communication skills and flexibility
  • Ability to think logically to analyze, troubleshoot and resolve complex issues
additional advantage
  • Complete professional education in IT scope
  • ITIL Foundation certificate or knowledge
  • Familiar with Lotus Notes and SAP
  • Passion to learn new concepts, technologies and processes
client offers
  • Stable and long-term work among professionals on the basis of contract of employment
  • Real influence on progress of your career path
  • Work in a team for which your opinion matters
  • Support of Business Assistant dedicated to the Specialist throughout the entire period of cooperation
  • Integration events, sport events
  • Benefits like Multisport card and Health Care in Medicover company


IT Kontrakt sp. z o.o., with registered office in Wrocław, ul. Gwiaździsta 66, 53- 413 Wrocław, will process, for the purposes of the recruitment process, the personal information that you voluntarily provided. After contacting the selected candidates and on the basis of a separate consent, the abovementioned personal data will be made available to the company operating in the IT industry that offers cooperation. The applying party has the right to access the data and correct it.

 I agree for my above mentioned personal data to be processed by IT Kontrakt sp z o.o. for the purposes of future recruitment processes.


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